Refund policy

1. Refund & Return Policy (Seller-Optimized)

Strict 14-Day Window

Our policy lasts exactly 14 days from the date of delivery (as confirmed by the tracking number). If 14 days have passed, we cannot offer a refund, credit, or exchange under any circumstances. No exceptions.

Eligibility Requirements

To minimize fraudulent or "used" returns, items must meet the following strict criteria:

• The item must be unused, unwashed, and in the same condition that you received it.

• It must be in the original, unopened packaging. If the factory seal is broken or the box is damaged, the return will be rejected.

• A valid receipt or proof of purchase from Himestore.com is required.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

• Sale/Clearance items (All sales are final).

• Personal care goods (beauty products, intimate items).

• Perishable or customized goods.

The Returns Process

1. Authorization Required: You must email support@himestore.com to request a Return Merchandise Authorization (RMA). Returns sent without prior approval will be refused and discarded.

2. Return Shipping: The customer is 100% responsible for all return shipping costs. Shipping costs are non-refundable.

3. Tracking Requirement: We highly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not liable for lost return packages.

4. Restocking Fee: A 20% restocking fee will be deducted from all approved refunds to cover administrative and processing costs.

Refunds & Inspections

Once your return is received, it will undergo a inspection. We will notify you of the approval or rejection of your refund.

• If Approved: Your refund (minus the shipping costs and 20% restocking fee) will be processed to your original payment method.

• If Rejected: If the item is found to be used, damaged by the customer, or not in original packaging, the refund will be denied and the item will be sent back to the customer at their expense.

Damaged or Defective Goods

We only replace items if they are defective or damaged due to our error. You must notify us within 48 hours of delivery with high-quality photos and video proof of the damage. After 48 hours, any damage is assumed to be the result of customer use and is not eligible for replacement.